{"id":64,"date":"2014-04-11T10:55:03","date_gmt":"2014-04-11T09:55:03","guid":{"rendered":"\/urad-mestske-casti\/?page_id=64"},"modified":"2026-01-07T12:08:35","modified_gmt":"2026-01-07T11:08:35","slug":"system-rizeni-kvality","status":"publish","type":"page","link":"https:\/\/www.praha14.cz\/urad-mestske-casti\/o-uradu-mc-p14\/system-rizeni-kvality\/","title":{"rendered":"Syst\u00e9m \u0159\u00edzen\u00ed kvality"},"content":{"rendered":"
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\n\t\t\t\t\t\n\t\t\t\t\t\tSyst\u00e9m \u0159\u00edzen\u00ed kvality ISO 9001:2016 \n\t\t\t\t\t<\/a>\n\t\t\t\t<\/h1>\n\t\t\t<\/div>\n\t\t\t
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Syst\u00e9m managementu kvality dle \u010cSN EN ISO 9001:2016 <\/span><\/h5>\n

M\u011bstsk\u00e1 \u010d\u00e1st Praha 14 si jako jeden z hlavn\u00edch c\u00edl\u016f stanovila pe\u010dovat o v\u0161estrann\u00fd rozvoj sv\u00e9ho \u00fazem\u00ed a pot\u0159eby sv\u00fdch ob\u010dan\u016f a p\u0159i pln\u011bn\u00ed sv\u00fdch \u00fakol\u016f chr\u00e1nit ve\u0159ejn\u00fd z\u00e1jem. K zaji\u0161t\u011bn\u00ed tohoto c\u00edle p\u0159isp\u011blo rozhodnut\u00ed o zaveden\u00ed syst\u00e9mu \u0159\u00edzen\u00ed kvality v souladu s po\u017eadavky normy \u010cSN EN ISO 9001:2001 na \u00da\u0159ad\u011b m\u011bstsk\u00e9 \u010d\u00e1sti, kter\u00e9 p\u0159ijala Rada m\u011bstsk\u00e9 \u010d\u00e1sti usnesen\u00edm \u010d. 334 dne 21.6.2005<\/a>. C\u00edlem zaveden\u00e9ho syst\u00e9mu je neust\u00e1l\u00e9 zlep\u0161ov\u00e1n\u00ed v\u00fdkonnosti \u00fa\u0159adu, a to zejm\u00e9na s ohledem na uspokojov\u00e1n\u00ed pot\u0159eb ob\u010dan\u016f a pln\u011bn\u00ed jejich po\u017eadavk\u016f.
\nSyst\u00e9m \u0159\u00edzen\u00ed kvality v souladu s normou \u010cSN EN ISO 9001:2001 p\u0159edstavuje koordinovanou \u010dinnost p\u0159i usm\u011br\u0148ov\u00e1n\u00ed a \u0159\u00edzen\u00ed \u010dinnost\u00ed, zabezpe\u010dovan\u00fdch \u00da\u0159adem m\u011bstsk\u00e9 \u010d\u00e1sti Praha 14 v oblasti st\u00e1tn\u00ed spr\u00e1vy a samospr\u00e1vy. Tato \u010dinnost vych\u00e1z\u00ed ze stanoven\u00e9 koncepce a definovan\u00fdch c\u00edl\u016f, kter\u00e9 kladou d\u016fraz na systemati\u010dnost, po\u0159\u00e1dek, zaveden\u00ed dokumentace v\u0161ech \u010dinnost\u00ed, odstra\u0148ov\u00e1n\u00ed nedostatk\u016f, vy\u0159izov\u00e1n\u00ed opr\u00e1vn\u011bn\u00fdch st\u00ed\u017enost\u00ed ob\u010dan\u016f a dal\u0161\u00edch podn\u011bt\u016f a p\u0159ipom\u00ednek.
\n\u00da\u0159ad m\u011bstsk\u00e9 \u010d\u00e1sti Praha 14 je jedn\u00edm z prvn\u00edch org\u00e1n\u016f ve\u0159ejn\u00e9 spr\u00e1vy, kter\u00fd splnil po\u017eadavky normy \u010cSN EN ISO 9001:2001 a z\u00edskal v z\u00e1\u0159\u00ed 2006 certifik\u00e1t shody s touto normou.<\/strong> Z\u00edsk\u00e1n\u00edm certifik\u00e1tu se m\u011bstsk\u00e1 \u010d\u00e1st zav\u00e1zala ke snaze zaveden\u00fd syst\u00e9m udr\u017eovat a zlep\u0161ovat tak, aby se fungov\u00e1n\u00ed \u00da\u0159adu jevilo co nejefektivn\u011bj\u0161\u00ed a v co nejvy\u0161\u0161\u00ed m\u00ed\u0159e reflektovalo jak po\u017eadavky ob\u010dan\u016f m\u011bstsk\u00e9 \u010d\u00e1sti, tak ve\u0159ejn\u00fd z\u00e1jem.<\/p>\n

Strategie \u00da\u0159adu M\u010c Praha 14 je pops\u00e1na v intern\u00ed sm\u011brnici Koncepce kvality m\u011bstsk\u00e9 \u010d\u00e1sti Praha 14<\/a>.<\/p>\n

V prosinci 2007 ud\u011blilo Ministerstvo vnitra \u010cR<\/strong> \u00da\u0159adu M\u010c Praha 14 za zaveden\u00ed syst\u00e9mu \u0159\u00edzen\u00ed kvality cenu za kvalitu ve ve\u0159ejn\u00e9 spr\u00e1v\u011b za rok 2007 „Organizace dobr\u00e9 ve\u0159ejn\u00e9 slu\u017eby“<\/strong>.
\nV letech 2009, 2012, 2015, 2018, 2021 a 2024 prob\u011bhl Recertifika\u010dn\u00ed audit, kter\u00fd provedli pracovn\u00edci \u010cesk\u00e9 spole\u010dnosti pro jakost (\u010cSJ).<\/span><\/p>\n

Audit potvrdil, \u017ee zaveden\u00fd syst\u00e9m je udr\u017eov\u00e1n na kvalitn\u00ed \u00farovni, vykazuje trend zlep\u0161ov\u00e1n\u00ed a p\u0159isp\u00edv\u00e1 v\u00fdznamnou m\u011brou k efektivn\u00edmu a kvalitn\u00edmu v\u00fdkonu st\u00e1tn\u00ed spr\u00e1vy a samospr\u00e1vy.<\/p>\n

Na z\u00e1klad\u011b v\u00fdsledk\u016f auditu ud\u011blil certifika\u010dn\u00ed org\u00e1n \u00da\u0159adu m\u011bstsk\u00e9 \u010d\u00e1sti Praha 14 v letech 2009, 2012 a 2015 Certifik\u00e1t shody syst\u00e9mu managementu kvality s po\u017eadavky normy \u010cSN EN ISO 9001:2009 a v letech 2018, 2021 a 2024 na normu \u010cSN EN ISO 9001:2016.<\/p>\n

 <\/p>\n

\"certifik\u00e1t<\/a> \u00a0 \u00a0\u00a0\"Cena<\/a>\u00a0 \u00a0 \u00a0 \u00a0\u00a0\"\"<\/a><\/p>\n

\n\t\t\t\t<\/div>\n\t\t\t<\/div>\n\t\t<\/article><\/div><\/section>\n","protected":false},"excerpt":{"rendered":"","protected":false},"author":1,"featured_media":0,"parent":27877,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_acf_changed":false,"footnotes":""},"class_list":["post-64","page","type-page","status-publish","hentry"],"acf":[],"yoast_head":"\nSyst\u00e9m \u0159\u00edzen\u00ed kvality - \u00daM\u010c P14<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.praha14.cz\/urad-mestske-casti\/o-uradu-mc-p14\/system-rizeni-kvality\/\" \/>\n<meta property=\"og:locale\" content=\"cs_CZ\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Syst\u00e9m \u0159\u00edzen\u00ed kvality - \u00daM\u010c P14\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.praha14.cz\/urad-mestske-casti\/o-uradu-mc-p14\/system-rizeni-kvality\/\" \/>\n<meta property=\"og:site_name\" content=\"\u00daM\u010c P14\" \/>\n<meta property=\"article:modified_time\" content=\"2026-01-07T11:08:35+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/www.praha14.cz\/app\/uploads\/sites\/2\/2025\/09\/certifikat-9001-2016-2024-QMS-1.png\" \/>\n\t<meta property=\"og:image:width\" content=\"1190\" \/>\n\t<meta property=\"og:image:height\" content=\"1683\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/png\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:label1\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data1\" content=\"3 minuty\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"WebPage\",\"@id\":\"https:\/\/www.praha14.cz\/urad-mestske-casti\/o-uradu-mc-p14\/system-rizeni-kvality\/\",\"url\":\"https:\/\/www.praha14.cz\/urad-mestske-casti\/o-uradu-mc-p14\/system-rizeni-kvality\/\",\"name\":\"Syst\u00e9m \u0159\u00edzen\u00ed kvality - 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